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How to Register For ZAAD |
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- Take to passport size picture
- Visit any sales office and request for ZAAD Registration
- You will be issued a 4 digit start key after registration which is necessary to activate the ZAAD Account.
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How to activate ZAAD Account |
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- Dial *888#
- Enter start key which you received by SMS.
- Enter New 4 PIN digits. Confirm the PIN,
(This PIN will be your password [KEY FOR YOUR ACCOUNT]).
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How to Check ZAAD Account Balance |
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- Dial *888#
- Enter your 4 digit PIN
- Enter 1 (Show Balance), you will get the current available balance.
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How to change the PIN |
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- Dial *888#.
- Enter your 4 digit PIN
- Enter 7 (Manage Account)
- Enter 1 (change PIN)
- Enter new PIN
- Confirm the new PIN
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How to change the language |
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- Dial *888#.
- Enter your 4 digit PIN
- Enter 7 (Manage Account)
- Enter 3 (change language)
- Enter 1 for Somali
- Enter 2 for English
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How to block the Account in case of Lost or Theft |
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- Dial *888#.
- Enter your 4 digit PIN
- Enter 7 (Manage Account)
- Enter 4 (Lost Report)
- Enter the lost mobile number
- Enter the lost mobile PIN; your account will be automatically blocked until further info.
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How to Deposit Cash into ZAAD Account |
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Go to The nearest ZAAD Store and deposit you cash money. You will receive SMS confirming the amount deposited.
Note: Please confirm the account deposited in you account, [confirm balance] |
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How to withdraw cash from ZAAD Account |
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- Go to ZAAD Agent (store).
- Dial *888#
- Enter your 4 digit PIN
- Enter 3 (Withdraw Cash)
- Enter Store ID
- Enter Amount you want to withdraw
- On success, you and the store will receive an SMS confirming the transaction.
- The Store will then give you the cash.
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How to recharge your Mobile (E-Voucher) |
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- This feature enables you to recharge your mobile.
- Dial *888#
- Enter your 4 digit PIN
- Enter 6 (E-Voucher).
- Enter 1 ( self recharge) to recharge your mobile.
- Enter the Amount
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How to recharge your friend's mobile (E-Voucher) |
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- This feature enables you to recharge your friends' mobile.
- Dial *888#
- Enter your 4 digit PIN
- Enter 6 (E-Voucher).
- Enter 2 ( friend recharge) .
- Enter the Amount
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How to send money to ZAAD Customer |
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- Dial *888#
- Enter your 4 digit PIN
- Enter 2 ( send money)
- Enter 1 (ZAAD customer)
- Enter the recipient's phone number
- Enter the amount
- You and the recipient will receive an SMS confirming the transfer.
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How to send Hawala? (To Non-ZAAD Customer)
Note: Use this option if the recipient is not a ZAAD Customer. |
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- Dial *888#
- Enter your 4 digit PIN
- Enter 2 (send money)
- Enter 2 (NON-ZAAD Customer)
- Enter 1 (New Tranfer)
- Enter the receiver's full name.
- Confirm to pay net amount or not.
- You will get the transfer code which you need to inform the recipient, so that he/she can contact nearest store to withdraw money.
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Note: if the recipient is a TELESOM mobile subscriber, he will get the Transfer Code automatically. |
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How to check the Hawala status that I have sent? |
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- Dial *888#
- Enter your 4 digit PIN
- Enter 2 (Send money)
- Enter 2 (NON-ZAAD CUSTOMER)
- Enter 2 TRANSFER STATUS
- Enter the TRANSFER CODE
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How to Buy Goods with ZAAD |
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- Dial *888#
- Enter your 4 digit PIN
- Enter 4 ( Pay Bill)
- Enter the Merchant ID
- Enter the amount
- Confirm to pay net amount or not
- You and the Merchant will receive an SMS confirming the payment.
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